SAMSUNG KidsMode

FAQ

Read a Kids Mode FAQ section.

After S.W update with Android 9.0 (P OS), I cannot access Kids Home. How can I access Kids Home?

I'm Kids Mode user and I upgraded to Android 9.0 (P OS). Once I press the Kids Mode button, it's moved to Galaxy apps and update to Kids Home. However, I cannot access Kids Home. How can I access Kids Home?
                                                                                                                                              

You can run Samsung Kids Home by pressing the Kids Home button on the Quick panel, which appears when you scroll down on your Galaxy device.
 

Press the Kids Home botton on the second page of the quick panel.



*If you are a frequent user of the Kids Home app, you can change the location of the button, moving it to the front page via the settings option on Quick panel.

(Swipe the quick panel down -> View more on the upper right -> Button order)

 

 

After upgrading to Android 9.0 (P OS) and installing the Kids Home, I cannot find Kids Mode app icon

I'm Kids Mode user. After upgrading to Android 9.0 (P OS) and installing the Kids Home, I cannot find Kids Mode app icon on home screen. How can I access Kids Home?
                                                                                                                                             
 

If Kids Mode user update to Android 9.0 (P OS), Kids Mode can be updated to Kids Home.
 

Once you complete Kids Home update and install, Kids Mode icon will be disappeared.
 

You can access Kids Home by swiping quick panel down and pressing Kids Home button.
 


*If you are a frequent user of the Kids Home app, you can change the location of the button, moving it to the front page via the settings option on Quick panel.

(Swipe the quick panel down -> View more on the upper right -> Button order)



 

I cannot find Kids Home button on Quick panel although I installed Kids Home in Android 9.0 (P OS)

If your device doesn't support to Kids Home, (In case of US verizon and Sprint),
you can add Kids Home button to Quick panel page via the settings option on the Quick panel.

 

 

What kind of service is Samsung Kid Mode?

Your Child’s First Digital Playground.

Kids Mode is a service that provides a range of fun content for children – all in a safe environment.

It is easy to install the app on a Galaxy smartphone or tablet device by Galaxy apps download.


 

You can create a PIN to keep your child safe from exposure to potentially harmful websites and apps.

The Parental Control function lets you set device usage times and control what your child can do with your phone.

The app also offers a range of fun content that helps boost children’s creativity.


 

Which devices are compatible with the Kids Mode app?

Samsung Kids Mode is available on the following devices:
-Hardware: Galaxy smartphones and tablet devices released after April 2014

-Software: Android M (6.0) OS and subsequent versions

-Resolution: HD (1280x720) or higher



* Service subject to regional availability

* Installing the app seamlessly requires internet connection through cell phone data or Wi-Fi.

* In the event that you forget your PIN: You will need to have a Samsung account (or a Google account) registered on your device in order to reset your PIN.

 

 

Do I need a Samsung account to use Samsung Kids Mode?

You can use Samsung Kids Mode without a Samsung account.

However, if you forget your PIN and have not previously registered a Samsung account or Google account to your device, you will not be able to reset your PIN to default settings.


* A Samsung account is an integrated account service that lets you access a range of Samsung services on the Samsung.com site, other Websites and Samsung devices, including smartphones, tablets, and TVs – using a single ID and password.

For more details about registering an account, visit the Samsung account site (https://account.samsung.com/).

 


 

Can I use Samsung Kids Mode on non-Samsung devices?

Kids Mode is currently only available on Samsung Galaxy smartphones or tablets.

 

 

How can I check which version of Samsung Kids Mode I am using?

To check your Samsung Kid Mode version, navigate to Settings > Apps > Select Kids Mode from the Apps List > check and the version information at the bottom of the screen.

 


 

How can I update to the latest version of Kids Mode?

To download the latest Kids Mode update, navigate to Settings on the bottom left of the Kids Mode screen > Enter your PIN and go to the Parental Control page > Click “View More” on the upper right of the screen > Check for updates on the Settings page.

 

 

How can I ask questions about Kids Mode?

Email the Kids Mode team if you have questions about Kids Mode or experience any inconvenience when using the app.

The team’s email address is: kidsmode.cs@gmail.com.


You can also click ‘Contact Us’ on the Parental Control page in the Kids Mode Services menu to ask questions via the Samsung Members service.
 

 

 

How can I cancel my subscription to Samsung Kids?

Samsung Kids is a paid streaming service available in the United States.


To enquire about how to subscribe Samsung Kids or cancel your subxcription, email the Samsung Kids team at  kids@samsung.com